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🍂 Autumn Sale: Up to 70% Free shipping on orders over $50! 30-day money back guarantee

1. Product Features, Fit & Care

DOES MOUNTAIN XPERT FOOTWEAR HELP WITH NEUROPATHY?
Yes. Mountain Xpert Footwear is designed with features that support individuals suffering from neuropathy, such as a wide toe box, non-binding upper, slip-resistant sole, and flat, flexible design to encourage better circulation and reduce pressure on sensitive nerves.

IS MOUNTAIN XPERT FOOTWEAR GOOD FOR PLANTAR FASCIITIS?
Yes. Mountain Xpert Footwear’s ergonomic design helps reduce pressure on the heel and plantar fascia, supports proper arch alignment, and promotes natural movement, which is beneficial for plantar fasciitis sufferers.

DOES MOUNTAIN XPERT FOOTWEAR HAVE ARCH SUPPORT?
The shoes embrace a barefoot philosophy with a minimalist sole and no built-in arch support. Optional orthopedic insoles are available separately.

DOES MOUNTAIN XPERT FOOTWEAR RUN TRUE TO SIZE?
Yes, most users find that Mountain Xpert Footwear runs true to size. For those with wider feet or orthotic needs, a size guide is available on the website, and half-size adjustments are recommended when in doubt.

ARE YOU SUPPOSED TO WEAR SOCKS WITH MOUNTAIN XPERT FOOTWEAR?
You can wear them with or without socks, depending on your preference. The interior is designed to be comfortable and breathable even without socks, but wearing moisture-wicking socks may enhance hygiene and fit for some users.

WHAT ARE THE MATERIALS USED IN YOUR SHOES?
Our barefoot shoes are crafted with precision and the highest-quality materials to ensure comfort and performance.
Here are the key materials used in our footwear:

  • Upper Material: We use premium polyester for the upper part of our barefoot shoes. This material provides durability and a comfortable fit.

  • Sole Material: The sole of our shoes is made from organic rubber, offering excellent grip and flexibility.

  • Winter Shoes: Our winter variants feature the same organic rubber sole for traction, but the inside is lined with a special insole material that combines EVA and cotton wool. This provides extra insulation and warmth during colder seasons.

IS MOUNTAIN XPERT FOOTWEAR WASHABLE?
Yes. Most Mountain Xpert Footwear models are surface-washable using a damp cloth. For deeper cleaning, remove the insole and hand-wash gently with mild soap and water. You can also machine wash your shoes by selecting the delicate or gentle cycle.

HOW TO CLEAN MOUNTAIN XPERT FOOTWEAR?
Use a soft cloth or sponge with mild soap to spot-clean. Remove insoles if needed.

WHAT IS THE PROPER CARE INSTRUCTIONS FOR THE SHOES?
For detailed Care Instructions, please visit this LINK.

WHERE TO SEE YOUR SIZE CHART?
Kindly click on this LINK for all of our shoes' size chart.

2. Ordering, Shipping & Tracking

HOW CAN I PLACE AN ORDER?
To place an order, first go to the product page, which you can reach via the navigation. Then select the desired quantity of the product and click "Add to cart." You will now be redirected to your shopping cart. Now click "Checkout" and follow the indicated steps to place your order.

I ACCIDENTALLY ENTERED THE WRONG DELIVERY ADDRESS. CAN I CHANGE IT?
In this case, please send us an email to info@mountain-xpert.com as soon as possible. If your order has already been shipped, we will do our best to correct the error afterward.

WHERE IS MOUNTAIN XPERT FOOTWEAR SHIPPED FROM?
Mountain Xpert ships from a centralized international fulfillment center that allows for fast and reliable global delivery. While exact warehouse locations may vary depending on stock levels and destination, all orders are processed within 24–48 hours and typically delivered within 6–10 business days to the U.S., Canada, and Australia. The brand partners with global logistics providers to ensure safe, trackable shipping no matter where you are.

HOW LONG DOES IT TAKE TO SHIP?
Our team works hard to ensure you receive your order as quickly as possible. Due to high demand, delivery times may be longer in some locations. Despite the high demand, your order should usually arrive within 6-10 working days after we have received your payment.
During Holidays and Peak Season, orders usually arrive within 10-15 working days after we receive your payment.

IS INTERNATIONAL SHIPPING POSSIBLE?
Yes, we ship to the United States, Canada, New Zealand, Australia, and Europe. On request, we can deliver your order to any country. Simply send a request to: info@mountain-xpert.com

WHERE IS MOUNTAIN XPERT LOCATED IN USA?
Mountain Xpert is located in the U.S., and its operations are supported by regional fulfillment centers in various locations to optimize delivery speed. Full address details are provided upon order or contact for security reasons.

HOW TO TRACK MY ORDER?
To track your order, enter the tracking number we've provided on our track and trace page. It may take 1-3 business days to see the status of your order after you have received the tracking number.
If you have not received a tracking number from us, please send an email to: info@mountain-xpert.com. We will then immediately notify you of your tracking number and the status of your order.

3. Returns & Cancellations

HOW TO RETURN MOUNTAIN XPERT FOOTWEAR?
To return, email info@mountain-xpert.com within 30 days of receiving your order. Include your order number and reason. After approval, ship the product back using the provided return address. Refunds are processed within 5 days upon receipt.

WHAT IS THE PROCEDURE FOR RETURNS?
If you wish to return your order, please visit our return policy page for detailed information on the return procedure.

CANCELLATION TIMEFRAME
You can cancel your order within 15 minutes to 2 hours after placing it. To cancel, please contact us at info@mountain-xpert.com.

4. Company & Legitimacy

IS MOUNTAIN XPERT LEGIT?
Yes. Mountain Xpert is a legitimate company with a growing customer base in both the U.S. and Europe. Thousands of users have shared success stories about pain relief and improved mobility from wearing the brand’s designs.

IS MOUNTAIN XPERT LEGITIMATE?
Absolutely. Yes, Mountain Xpert is a legitimate company. Mountain Xpert is a trusted brand known for its barefoot benefits, backed by real customer testimonials and a 30-day risk-free trial policy.

IS MOUNTAIN XPERT A SCAM?
No. Mountain Xpert is a trustworthy brand with transparent policies, customer support, and hundreds of thousands of satisfied users.

IS MOUNTAIN XPERT A REPUTABLE COMPANY?
Yes. With strong customer reviews, clinical design features, and a satisfaction guarantee, Mountain Xpert is recognized as a reputable and trustworthy brand.

WHO OWNS MOUNTAIN XPERT COMPANY?
Mountain Xpert is a privately owned brand, operated by Mountain Xpert LLC — a team of health-driven entrepreneurs focused on providing functional, therapeutic shoes that support foot health.

WHERE IS MOUNTAIN XPERT LOCATED?
Mountain Xpert is based in the United States, with a focus on serving health-conscious consumers in both the U.S. and Europe.

5. Manufacturing & Miscellaneous

IS MOUNTAIN XPERT FOOTWEAR MADE IN USA?
While the company is U.S.-based, production takes place internationally under ethical and high-quality manufacturing practices.

WHERE ARE MOUNTAIN XPERT FOOTWEAR MADE?
Mountain Xpert products are manufactured through vetted suppliers, primarily in Asia, under strict quality control standards to ensure barefoot functionality and durability.

WHERE IS MOUNTAIN XPERT FOOTWEAR MANUFACTURED?
Production takes place primarily in Asia using materials and designs approved by foot health professionals.

CAN YOU BUY MOUNTAIN XPERT FOOTWEAR IN STORES?
Currently, Mountain Xpert Footwear is available exclusively online through the official website. This allows the brand to offer better pricing and maintain quality control.

WHERE TO BUY MOUNTAIN XPERT FOOTWEAR?
You can purchase Mountain Xpert Footwear directly through the official website: https://mountain-xpert.com.
This ensures you're getting the latest models, authentic products, and customer-friendly return options.

ARE YOUR SHOES WATERPROOF?
Some barefoot shoe models are waterproof and some are not. If you're unsure on the shoes' details, you may email our customer service support at info@mountain-xpert.com.

HOW TO UNSUBSCRIBE FROM RECEIVING EMAILS FROM YOU?
There are two (2) ways to unsubscribe from our emails:

  1. Upon opening the email, you may click on the "Unsubscribe" button at the upper right corner.

  2. At the bottom of the email, you may click on the "Unsubscribe" link.

If you have any other questions that are not answered in our FAQ, please send us an email at info@mountain-xpert.com. We will help you as soon as possible.